SHORTENED VERSION OF CARRIAGE CONDITIONS - Zaic Reisen
  • Electronic ticket with reservation GID is the document authorizing to the carriage.
  • The validity of a ticket: 6 months
  • In order to obtain a discount, suitable documents are required.
  • The passenger should be on the bus stop 30 min before the departure.
  • Departure and arrival hours can be changed because of resons not depending on the carrier.
  • The carrier is not responsible for daley occuring because of reasons not depending on him.
  • On the state boundary suitable documents are required.
  • Luggage : 1x 5 kg, 1x25kg, (90x50x25); Complaint at the moment of luggage collection.
  • Carrier has the right to refuse the carriage of the lagguage which has not typical demensions .
  • Lagguage insurance: 140 EUR per luggage
  • The carriage of children: to 10 years - care, 10-18 years - authorization
  • The carriage of animals: after earlier carrier approval.
  • Charge is collected for ticket changes and OPEN ticket dating according to the effective price list.
  • Cancelation conditions: 0 - 1 days - 100%, 2 - 3 days - 50%, 4 - 14 days - 30%, > 14 days - 10%.
  • Complains: to 14 days
  • Besides complaints in writing to the Carrier you should also complaints via e-mail reklamacje@voyager.pl within 14 days from the date of ocurring the cause. After that period Voyager.com company does not participate in complaint process between Customer and Carrier.
  • In case of route cancellation because of coach damage or other resons not depending on the carrier, the passenger will receive the refund of the total ticket price solely.
  • If the passenger make the coach dirty the charge will be collected: from 100 PLN to 200 PLN.
  • ATTENTION! Relating to passengers getting on in Bad Hersfeld, Eisenach, Erfurt, Gera,Leipzig.
    Please contact with drivers in 2 hours before departure: 0179 583 87 24 or directly to the office: 0651 99 17 500
  • Attention! Shortened version of Conditions of Carriage does not regulate all relations between Customer and Passneger. Full version of Conditions of Carriage is available in service 'on-line' or on the carrier's website.
  • The route might be realised by different carriers. The determinant is the number of the line given on the ticket and on the panel in the coach.