SHORTENED VERSION OF CARRIAGE CONDITIONS - Julia-Tour/Olivia
  • Electronic ticket with reservation GID is the document authorizing to the carriage.
  • The validity of a ticket: 6 months
  • In order to obtain a discount, suitable documents are required.
  • The passenger should be on the bus stop 30 min before the departure.
  • Departure and arrival hours can be changed because of resons not depending on the carrier.
  • The carrier is not responsible for daley occuring because of reasons not depending on him.
  • On the state boundary suitable documents are required.
  • Luggage : 1 x 25 kg (AxBxC) to 160 cm and 1 piece of hand luggage. Complaint at the moment of luggage collection.
  • Carrier has the right to refuse the carriage of the lagguage which has not typical demensions .
  • Lagguage insurance: 100 EUR per luggage, not more than 150 EUR per passenger
  • The carriage of children: to 12 years - care, 12-18 years - authorization
  • The carriage of animals: forbidden
  • Charge is collected for ticket changes and OPEN ticket dating according to the effective price list.
  • Cancelation conditions: 0-1 days - 100%, 2-3 days - 50%, 3-14 days - 30%, >14 days - 10%, changes 5 EUR
  • Complains: to 14 days
  • Besides complaints in writing to the Carrier you should also complaints via e-mail reklamacje@voyager.pl within 14 days from the date of ocurring the cause. After that period Voyager.com company does not participate in complaint process between Customer and Carrier.
  • In case of route cancellation because of coach damage or other resons not depending on the carrier, the passenger will receive the refund of the total ticket price solely.
  • If the passenger make the coach dirty the charge will be collected: from 100 PLN to 200 PLN.
  • Attention! Shortened version of Conditions of Carriage does not regulate all relations between Customer and Passneger. Full version of Conditions of Carriage is available in service 'on-line' or on the carrier's website.
  • The route might be realised by different carriers. The determinant is the number of the line given on the ticket and on the panel in the coach.